Common Solutions

I Can’t Find The Session I Need To Join
If a teacher or clinician’s session isn’t displaying on the VocoVision Work Station but they’ve scheduled it, ask for the…
Topic
Work Station
Posted
9/8/2023
I’m Not Being Heard During The Session
Ensure the microphone is plugged-in and properly recognized by the VocoVision Work Station.Remove the USB cable and replace it. You…
Topic
Work Station
Posted
9/8/2023
I’m Not Being Seen During The Session
Ensure the privacy slider is not covering the webcam, which is a common problem that can easily be toggled! Privacy…
Topic
Work Station
Posted
9/8/2023
Our Work Station Isn’t Connecting, But The Wifi Is Working
Ask IT to make sure the websites VocoVision requires to be whitelisted are properly applied, granting school district access to…
Topic
Work Station
Posted
9/8/2023
Restarting Your Work Station
The first step to resolving any issue with a VocoVision Work Station is to complete full restart of the hardware.Power…
Topic
Work Station
Posted
9/8/2023
Sessions Aren’t Displaying Properly
When expected sessions aren’t displaying on the schedule of a VocoVision Work Station, attempt to refresh the connection by logging…
Topic
Work Station
Posted
9/8/2023